Question 1

How do I choose the right service?

Accepted Answer

Each of our service pages highlights ideal service levels and how they connect to business objectives. You can pick a single service or combine a few, we’ll guide you during the consultation to find the best mix.

Question 2

What happens after the consultation? and how soon do i have to start?

Accepted Answer

Once you’re satisfied with the proposed direction, you can book a call to finalise your project.

After our conversation:
 • You’ll understand exactly how EMMA Comms can help.
 • We’ll agree on project deliverables, outcomes, and reporting KPIs.
 • Once confirmed, we move forward with invoicing and project activation.

Typically, projects can be activated within a few days of agreement, allowing your team to move forward without unnecessary delays while ensuring all planning and resources are in place.

The timeline to start depends on:
 • The complexity and scope of your project.
 • Agreement on deliverables, KPIs, and reporting structures.
 • Finalising the project budget and invoicing.

Question 3

Where can I browse creators or media talent for my campaign?

Accepted Answer

During your consultation, you can browse and reference creators or talent from our media and talent network to include in your campaign planning.

Question 4

What is the best way to start working with EMMA as a client??

Accepted Answer

We start with a consultation-first approach. This helps us understand your project goals, challenges, and desired outcomes before suggesting a service or package.

Question 5

How is my invested budget/amount utilised?

Accepted Answer

You can increase or decrease your budget at any time, depending on your goals, project scope, or business priorities. Each project budget includes two main components:

Admin and/or Project Management Allocation: 
A small portion of your budget covers project administration, planning, and coordination. 
This ensures smooth communication, quality control, and accountability throughout your project.

Project Delivery Budget: 
The remaining majority of the budget goes directly toward your project outcomes such as strategy, creative development, content production, media placement, or talent engagement.

Question 6

Who will manage my project or account?

Accepted Answer

Once you submit an inquiry, a dedicated Project Manager will be assigned as your Account Manager.

This person will handle all aspects of your engagement from your initial consultation through to project delivery, reporting, and follow-up.

Your Account Manager ensures clear communication, organized coordination, and consistent quality throughout your project.

Question 7

Can I adjust my budget during the project?

Accepted Answer

Yes. EMMA Comms provides complete budget flexibility. You can increase or decrease your budget at any time to match evolving business priorities or campaign goals.

Each project budget is transparently structured into two key parts:
 • Admin & Project Management Allocation: Covers coordination, communication, and overall project oversight to keep everything on track.
 • Project Delivery Budget: The majority of your investment goes directly toward creative execution, strategy, content production, media, or talent maximising your return and results.

Question 8

What is included in the admin/project management allocation?

Accepted Answer

The admin and project management allocation is a portion of your project budget dedicated to ensuring smooth operations, communication, and quality control throughout your engagement with EMMA Comms.

This allocation covers:
 • Project and Communication Management: Serving as your point of contact, responding to inquiries, and ensuring timely updates, scheduling meetings, tracking progress, and keeping all stakeholders aligned.
 • Quality Oversight, Reporting & Documentation: Monitoring deliverables to make sure your business objectives, by preparing project updates, KPI tracking, addressing any issues or changes promptly to keep your project on track and informed at every stage.

By dedicating a portion of your budget to admin and project management, we maximise efficiency and allow the majority of your resources to go directly toward creative execution, media, or talent engagement, ensuring the best possible results for your project.

Question 9

Are there any hidden fees or extra charges?

Accepted Answer

No. EMMA Comms operates with full transparency. All deliverables costs are discussed upfront during your consultation and clearly outlined in your project plan.

• The admin/project management allocation is included in your agreed budget.
 • The remaining budget goes directly toward project execution.
 • Any additional services outside the agreed scope are always approved before invoicing.
Our goal is to ensure you know exactly where your investment is going.

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